Hollywood Casino Review

Ontario site · hollywoodcasino.com

Ontario · live · 2026Alberta · live · 2026AGCO OPIG1294141

Legal in Ontario since

May 2026

Ontario min age

19+

Min deposit

C$10

Min withdrawal

C$10

Interac

deposits and withdrawals

App access

iOS and Android apps

Composite score

/ 100

medium confidence

3 composite inputs

as of September 22, 2026

Best for: PENN and theScore fans who want the Hollywood brand on a proven Ontario platform

Check: Short Ontario track record and split app feedback, with 4.69/5 on iOS but 2.77/5 on Android

Visit Alberta Visit Ontario

Reviewed by Alex Sawele, Owner and casino reviews editor · reviewed August 13, 2026 · updated October 11, 2026

Product scope and dates

Games, bonuses, banking and app details on this review apply to the Ontario product. Ratings and trust records apply to the brand, not to a specific provincial product.

Hollywood Casino is live in Alberta. Casino access and a regulated Alberta web destination are available. Ontario product details do not carry over to Alberta.

Alberta Games: Casino access is live in Alberta. Alberta game-library detail: unknown.
Alberta Banking: Unknown
Alberta Bonus: Unknown
Alberta Platform: A regulated Alberta web destination is available. Alberta native app availability: unknown.
Alberta Support: Unknown

Alberta status date: September 22, 2026

games: Ontario · October 10, 2026
banking: Ontario · October 10, 2026
bonus: Ontario · September 23, 2026
platform: Ontario · October 11, 2026
trust: Brand · August 2, 2026
ratings: Brand · September 22, 2026

Key facts

Hollywood Casino: the practical summary

Market access, product size, cash-out routes and account support, kept separate so one strong area does not hide a weak one.

Live markets

Alberta and Ontario

Ontario minimum age: 19+

Casino library

3,033 games

48 studio names

Cash-out routes

6 methods

6 deposit methods; 6 withdrawal methods with a payout window

Access and help

iOS and Android apps

24/7

Composite position #60 of 66 scored Ontario casinosOntario welcome terms availableC$10 minimum deposit; Ontario median C$10Interac: deposits and withdrawalsFastest comparable payout: Wire transfer · 24 hoursBest for: PENN and theScore fans who want the Hollywood brand on a proven Ontario platform

Our verdict

Hollywood Casino arrived in Ontario in May 2026 as PENN Entertainment's third local brand, running the same theScore platform as its sister sites. The library covers slots, live tables and progressive jackpots, plus games exclusive to PENN's Ontario sites, such as Blue Jays Blackjack. It is still new here. The Ontario welcome package pairs up to 300 Bonus Spins with a first-day loss-back of up to C$500 in Credits, while PENN Play tier rewards stay US-only. App feedback is split: iOS is rated 4.69/5 from 238 reviews, while Android is rated 2.77/5 from 2,771 reviews. A wider brand rating sits at 1.7/5 from 21 reviews.

Best forPENN and theScore fans who want the Hollywood brand on a proven Ontario platform

Pros

Backed by PENN Entertainment and the established theScore iCasino platform
Deep library of just over 3,000 games, including over 2,700 slots, 273 live dealer games and 366 progressive jackpot games
Games exclusive to PENN's Ontario sites, such as Blue Jays Blackjack and other PENN Game Studios originals
Interac e-Transfer withdrawals land within an hour of the 24-hour review when auto-deposit is on, and normal deposits and withdrawals carry no operator fees

Cons

Short Ontario track record and split app feedback, with 4.69/5 on iOS but 2.77/5 on Android
PENN Play Tier Points and PENN Cash are US-only, so Ontario players get promotional Credits but no loyalty tiers
Live chat opens with an AI bot, and you have to ask for a human agent
Wider brand rating is 1.7/5 from a small 21-review sample

3.5

our rating / 5

Ratings & reputation

Rating breakdown

3 rating scores are shown. The composite is 62/100 with medium confidence.

iOS app rating4.69/5 · 238 reviews

As of September 22, 2026

Android app rating2.77/5 · 2,771 reviews

As of September 22, 2026

Player review rating1.7/5 · 21 reviews

As of September 22, 2026

Composite /100

62/100

Normalized rating scores form the composite when at least two qualify and together carry enough weight. Confidence reflects the number and quality of those inputs.

Editorial /5

3.5/5

The editorial rating evaluates the casino product. It is kept separate from the composite.

How the two scores work

Games

Library & providers

3,033

Total games

2,710

Slots

273

Live

Table

366

Jackpot

Video poker

Demo playRTP publishedPer-game RTPExclusive titlesLive by EvolutionStudio Evolution runs most live tables, including branded theScore blackjack, roulette and baccarat tables, with more from Pragmatic Play Live, Playtech, Ezugi and Stakelogic Live.Estimated RTP Slots average about 94.8% (median 94.5%), live games about 98.4% and RNG table games about 98.2%. No site-wide figure is published.

Studio names (48)

Pragmatic PlayIGTGames GlobalEvolutionRed TigerPlaytechLight & WonderInspired EntertainmentAGSDesign Works GamingHacksaw GamingRubyPlay1X2 NetworkHigh 5 GamesNetEntWazdanBlueprint GamingAristocratBig Time GamingGaming RealmsGreentubeRed Rake GamingPlay'n GOLightning BoxPlayzidoRelax GamingPlaysonPENN Game StudiosNolimit CitySpinberryReelPlayGamecodeOctoplayStakelogicSwinttGaming CorpsEvoplayKonamiELK StudiosRising DigitalBragg GamingEzugiBooming GamesSneaky SlotsWizard GamesFingenuityPixiuSpribe

Slot mechanics

MegawaysProgressive jackpotsCluster paysHold and Win / respins

Progressive jackpot names

Hollywood Casino Neon Vault (PENN Game Studios)Hollywood Murder Mystery (PENN Game Studios)Sugar Shoppe Jackpot (PENN Game Studios)Throne of Flame (Stakelogic)Diamond Spins Cats (IGT)DropZone Jackpots

Names as of October 10, 2026. Current prize and reset value: unknown. Progressive name directory

Exclusives

Blue Jays BlackjackBlue Jays Jackpot MegawaysBlue Jays MinesHollywood Casino BlackjackPGA TOUR BlackjacktheScore Roulette LivetheScore BaccaratHollywood Casino Neon VaultHollywood Murder MysteryNHL Mines

Also offers

Fresh & New!Trending in OntariotheScore ClassicstheScore TablesHigh Limit VIP TablesDaily JackpotsMultipotMegawaysVideo Poker & KenoGame ShowsArcade

Table games

blackjack19live blackjack111roulette4live roulette40baccarat1 RNG plus 68 livepoker6 RNG plus 6 livecraps1 live plus 1 RNG

Ontario slots comparison Table-game comparison Game and RNG testing

Banking

Deposits, withdrawals & limits

Min deposit

C$10

Min withdrawal

C$10

Currencies

CAD

Account verification

The player's registration information, identity and legal age are validated before account creation. Additional identity or source-of-funds information can be required when risk-based controls call for it. Verification guide

Closed-loop

Plan a withdrawal

6 withdrawal methods; 6 have a stated payout window.

Two-way methods

Deposit-only methods

Account review

Additional identity or source-of-funds information can be required when risk-based controls call for it.

Ontario withdrawal limits

Interac e-Transfer: C$25,000 provider maximum (No transaction, daily, weekly or monthly period is attached to this maximum. The player's bank can impose a lower limit.); PayPal: Set by PayPal; Bank transfer (EFT): Set by the bank; Visa: Set by the card issuer; Online banking (Trustly) and Wire transfer: unknown

Fastest comparable payout

Wire transfer: 24 hours

This is the fastest stated calendar-time upper bound, not a guaranteed delivery time. Identity or payment review can still apply.

Deposit-only routes: Mastercard and Apple Pay. Choose a withdrawal method before funding the account.

Swipe horizontally to see minimums and payout windows.

Deposit and withdrawal support, deposit and withdrawal minimums and payout windows for Hollywood Casino
Method	Deposit	Withdrawal	Deposit minimum	Withdrawal minimum	Payout
Interac e-Transfer	Yes	Yes	C$10	C$10 account	Within 1 hour after a review of up to 24 hours, with auto-deposit on
Online banking (Trustly)	Yes	Yes	C$10	C$10 account	Up to 72 hours to process, then 1–3 business days
Visa	Yes	Yes	C$10	C$10 account	Instant after a review of up to 24 hours
Mastercard	Yes	No–	C$10	Not available	Not available
PayPal	Yes	Yes	C$10	C$10 account	Instant after a review of up to 24 hours
Apple Pay	Yes	No–	C$10	Not available	Not available
Bank transfer (EFT)	No–	Yes	Not available	C$10 account	Up to 72 hours to process, then 1–3 business days
Wire transfer	No–	Yes	Not available	C$50000	24 hours

Ontario minimum deposits Ontario withdrawal limits Payout speed comparison Withdrawal complaint route

Bonuses

Welcome offer & promotions

Current Ontario welcome terms are available below.

Welcome offer

Free spins plus lossback

100% loss-back up to C$500 + 300 free spins

C$0.20/spin · on 777 Strike, Blue Jays Jackpot Megaways, Duck Hunters, Monopoly Rent Rush, Monopoly Cash is King, Monopoly Deluxe, Divine Fortune Gold · Bonus Spins · 30 after the qualifying deposit and wager, then 30 for each daily opt-in over the next 9 days

Min deposit

C$10

Wagering

1× on loss-back bonus

Expiry

7 days

Wagering period

7 days

Loss-back window

24h

Qualifying bet

Deposit C$10 or more and place C$5 in cumulative cash wagers on casino games for the Bonus Spins. The loss-back counts net cash losses on eligible games in the 24 hours after your first eligible cash wager.

Opt-in

Required

Promotion period

July 13 to December 31, 2026

Code

Unknown

Structure: Two new-player offers run over the same period. New Player Bet & Get: deposit C$10 or more and wager C$5 in cash on casino games for 30 Bonus Spins worth C$0.20 each, then opt in on each of the next 9 days for 30 more, up to 300 spins worth C$60 in total. New Player Insurance: 100% of net cash losses on eligible games in your first 24 hours of casino wagering comes back as Credits, up to C$500. Neither offer can be combined with another promotion unless stated otherwise, so collecting both is not guaranteed.

Eligibility: New players aged 19 or older who are physically in Ontario. Bet & Get is closed to anyone who had wagered on theScore Bet, theScore Casino or Hollywood Casino before July 13, 2026. Each offer is limited to one reward per account.

Game weighting: Net cash losses on live games, craps, roulette, baccarat, War, First Person Dragon Tiger and Red Baron do not count toward the loss-back.

Claim window

·Opt in on each of the next 9 days, after 10 a.m. ET, to collect all 300 Bonus Spins
·Use each day's Bonus Spins within 3 days
·Loss-back Credits arrive within 3 hours after the first 24 hours of casino wagering and must be used within 7 days

The loss-back is paid in Credits with a one-time wager requirement. Credits can't be cashed out: a winning slot spin pays its winnings in cash, and a winning table-game bet returns the stake and winnings in cash.

No-deposit offer

No current Ontario offer

There is no current Ontario no-deposit offer.

See Ontario no-deposit offers

Ongoing

Spin It!: log in for up to 3 free spins a day, 21 a week, for Chips or PENN Play Credits. Unused spins are forfeited at 4:59:59 p.m. ET each day. Credits carry a one-time wager requirement and expire 7 days after they are received.
Hot Slot of the Week: opt in and place 100 cash wagers of C$1 or more on the featured slot for 40 Bonus Spins, up to 5 times per weekly run.
Tournaments: join from the Tournaments hub and earn leaderboard points on the featured games for prizes in PENN Play Credits or cash.
DropZone Jackpots: opt in on any game and add C$0.10 to C$0.40 to each bet for a chance at the Mini, Minor, Major or Grand jackpot, paid in cash.

Loyalty / VIP

Accounts are enrolled in PENN Play, but its Tier Points and PENN Cash rewards are for US players only. Ontario players earn PENN Play Credits through promotions, and no Ontario loyalty or VIP tier program is published.

Platform & support

Apps, languages & help

Platform

Web + app

Devices

Desktop webMobile webiOS appAndroid app

iOS app Android app

iOS listing

Hollywood Casino · Score Media and Gaming Inc.

Android listing

Hollywood Casino - Real Money · Score Media and Gaming Inc.

Languages

English

Geolocation

Regulator-compliant location check (player must be physically in Ontario)

Support

Live chat · Bot and humanEmailPhoneHelp centreCallback

Support hours: 24/7
Email: support@hollywoodcasino.com
Phone: 1-844-953-2121

Compare support access Complaint routes

Location and account access

What works outside the province

Location rules and troubleshooting

Ontario

Account actions outside Ontario

Action	Outside province	Boundary
Open an account	Allowed	An Ontario account can be opened while you are outside Ontario, subject to the operator's registration checks.
Access the account	Allowed	You can sign in and manage an existing Ontario account outside Ontario.
Deposit	Allowed	You can deposit outside Ontario, subject to the operator's payment and account controls.
Withdraw	Allowed	You can request a withdrawal outside Ontario, subject to the operator's payment and account controls.
Wager	Not allowed	You must be physically in Ontario to wager. The casino must block play when it cannot verify that location and must check again at reasonable intervals.

Registration: Registration information must be complete, accurate and validated before the account is created.
Payments: Deposits require authorization and verification. A withdrawal is released after the requester is verified as the account holder and the destination account is confirmed as legally held by that player.
Wagering: Physical location must be verified for wagering, and play is blocked when Ontario location cannot be verified. Location checks repeat at reasonable intervals.

Alberta

Account actions outside Alberta

Action	Outside province	Boundary
Open an account	Unknown	Registration outside Alberta: unknown.
Access the account	Not allowed	You must be physically in Alberta to sign in to an Alberta casino account.
Deposit	Unknown	Signing in requires being in Alberta. Deposits from outside Alberta: unknown.
Withdraw	Unknown	Signing in requires being in Alberta. Self-service withdrawals from outside Alberta: unknown.
Wager	Not allowed	You must be physically in Alberta to wager. The casino must block play when it cannot verify that location and must re-verify location during play.

Registration: Registration information must be complete, accurate and validated before the account is created.
Payments: Deposits require authorization and verification. A withdrawal is released after the requester is verified as the account holder and the destination account is confirmed as legally held by that player.
Wagering: Physical location must be verified for wagering, and play is blocked when Alberta location cannot be verified. Location checks repeat during play.

Trust & safety

Reputation, fairness & record

Safety assessment

Safety index

—

T&C

n/a

Ownership transparency

High

Safety checks

RG Check public listing: name unresolvedRG Check directory statusAGCO registered · iGO agreement

Regulatory actions

October 7, 2025

Association only

Score Media and Gaming Inc.C$105,000Issued alleged

The AGCO alleged that theScore failed to identify and address high-risk play after a patron wagered about C$2.5 million and lost about C$230,000 over eight months.

Relationship: Launched after this action: Hollywood Casino launched in Ontario after the action and only shares the current registrant.

The action does not distinguish theScore sportsbook from the casino. Hollywood Casino launched later and is not implicated.

Status and scope

Responsible gambling

Player protection controls

Ontario controls apply to the Ontario product. Alberta help and self-exclusion appear separately when the Alberta casino product is live.

Ontario self-exclusion

BetGuard

iGaming Ontario

One BetGuard enrolment blocks access to every regulated online gambling website and app in Ontario, including OLG.ca.

Online scope: All regulated Ontario online gambling
Term: Choose 6 months, 1 year, 5 years or a custom term from 6 months to 5 years. The term cannot be shortened, but it can be extended.
Unused balance: Unused account balances are returned automatically or after the player asks, depending on the operator's process.
Open wagers: Outstanding wagers are cancelled and refunded to the player wallet within 24 hours, except wagers on events that occur within that 24-hour window.

Start BetGuard self-exclusion

Alberta self-exclusion

Self-Exclusion Program

Alberta Gaming, Liquor and Cannabis

One Alberta agreement can cover all registered iGaming platforms, all land-based casinos and racing entertainment centres, or both categories together.

Online scope: All registered iGaming platforms; iGaming platforms and land-based venues
Term: Choose 6 months, 1 year, 2 years or 3 years. The agreement cannot be cancelled or changed before its expiry date.
Unused balance: The operator must provide a way to return an unused account balance when the player asks.
Open wagers: A wager is ended when self-exclusion starts. It is refunded if enrolment occurs before the event or series begins; no refund is required after the event or series has begun.

Alberta post-expiry account access and reinstatement step: unknown.
PlayAlberta is covered when the selected Alberta scope includes regulated iGaming.

Start Alberta self-exclusion

Ontario help · 24 hours a day, 7 days a week

ConnexOntario

ConnexOntario connects people anywhere in Ontario with gambling treatment and related mental health or addiction services.

Call ConnexOntario · 1-866-531-2600 Text CONNEX · CONNEX to 247247

FreeConfidential

Alberta help · 24 hours a day, 7 days a week

Alberta Addiction Helpline

The helpline provides support, screening, information and referrals for addiction concerns, including problem gambling.

Call the Alberta Addiction Helpline · 1-866-332-2322 Call 211 Alberta · 211 Text 211 Alberta · INFO to 211

FreeConfidential

Ontario tools

deposit limitsloss limitstime limitsself-exclusion

Deposit, loss and time controls Self-exclusion options Canada-wide help

Company

Who runs it

Alberta · Hollywood Casino

Live

Score Media and Gaming Inc.

Casino

Ontario · Hollywood Casino

Live

Score Media and Gaming Inc.

Casino

Legal name

Score Media and Gaming Inc.

Operating entity

Score Media and Gaming Inc.

Ontario market entity

Score Media and Gaming Inc.

Parent group

PENN Entertainment, Inc.

Established

2026

Headquarters

Toronto, Ontario, Canada

Parent listing

Public · Nasdaq: PENN

Platform tech

Proprietary theScore/PENN in-house iCasino platform (shared with theScore Casino and theScore Bet)

AGCO registration

OPIG1294141

Other Ontario casinos run by the same legal entity

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FAQ