Best Ontario Online Casinos: AGCO & iGO Guide

Failed to identify, respond to and report unusual/suspicious betting and match-fixing activity: accepted 144 bets from 3 accounts on Czech Table Tennis Star Series matches (Oct 23-Nov 30, 2024) despite red flags.

AGCO alleged failures to identify and address high-risk gambling after a patron wagered about 2.5 million CAD and lost about 230,000 CAD over eight months. The order cited monitoring, intervention and staff training under Ontario's Registrar's Standards for Internet Gaming.

AGCO alleged failures to identify and address high-risk gambling after a patron wagered about 2.5 million CAD and lost about 230,000 CAD over eight months. The order cited monitoring, intervention, income due diligence and staff training under Standards 2.01, 2.10 and 2.12.

Penalty against the operator Score Media and Gaming Inc. over its theScore brand for failing to act on a patron's high-risk gambling. The player wagered about C$2.5M and lost roughly C$230K over eight months, with clear loss-chasing and distress signs the operator missed. Breached the Registrar's Standards for Internet Gaming on harm prevention, behavioural monitoring, and staff training. Predates the Hollywood Casino Ontario launch but sits on the same operator's record.

Penalty against operating partner Well Played Media, Unipessoal LDA for a deceptive, high-risk Casino Days welcome bonus that encouraged harmful gambling and failed to disclose key terms. The offer required a C$2,000 deposit, C$70,000 in wagering (35x) at under C$5 per bet within 7 days, and AGCO calculated the average player would lose about C$3,640 chasing the C$2,000 bonus. The probe was triggered by a player who had more than C$8,500 in winnings confiscated.

Two 2024 incidents: BetMGM's marketing firms offered cash (e.g. C$100 to open account + deposit C$15) to public to induce new accounts, violating prohibition on inducements in broad public advertising (Standards for Internet Gaming).

Penalty against operator BetMGM Canada Inc., which also runs Wheel of Fortune. Third-party marketers offered cash to induce new account sign-ups at public events in 2024, breaching Standard 1.19 (the operator is responsible for its suppliers).

AGCO order: C$10,000 for an alleged failure to restrict NorthStarBets.ca to Ontario players (geolocation) and C$20,000 for repeatedly failing to provide the Registrar with requested records on time. The C$10,000 geolocation portion was later withdrawn after NorthStar showed there was no violation, and the company paid the remaining C$20,000.

Anti-money-laundering failures at the land-based Fallsview Casino Resort (operator MGE Niagara Entertainment Inc., Mohegan-operated). The casino failed to report a suspicious C$80,000 cash transaction by a high-risk patron and failed to corroborate the source of funds. The penalty sits on Mohegan's Ontario record but predates and is separate from the Play Fallsview online product.

Responsible gambling violations: failed to intervene with a player who lost over C$500K in three months despite flags; no 24h cooling-off on deposit-limit changes; marketing without consent; inadequate staff RG training.

Multiple breaches of the responsible gambling provisions in the Registrar's Standards for Internet Gaming, including failing to intervene with at-risk players (one player lost over C$2 million in under four months), an inadequate self-exclusion program, insufficient deposit, loss, and time limit tools, and staff who did not understand the operator's responsible gambling obligations.

Multiple breaches of the responsible gambling provisions in the Registrar's Standards for Internet Gaming, including failing to intervene with at-risk players (one player lost over C$2 million in under four months), an inadequate self-exclusion program, insufficient deposit, loss, and time limit tools, and staff who did not understand the operator's responsible gambling obligations. The penalty names the operator Apollo Entertainment, the company behind Casino Classic, not the Casino Classic brand specifically.

Violations of the Registrar's Standards for Internet Gaming on responsible gambling, across Apollo's Ontario brands including Golden Tiger. The AGCO found Apollo failed to carry out required interventions with at-risk players (one player lost more than C$2 million in under four months without intervention), ran an inadequate self-exclusion program, offered insufficient deposit, loss and time-limit tools, and did not train responsible-gambling staff adequately.

Violations of the Registrar's Standards for Internet Gaming on responsible gambling. The AGCO found Apollo failed to carry out required interventions with at-risk players (one player lost more than C$2 million in under four months without intervention), ran an inadequate self-exclusion program, offered insufficient deposit and loss-limit tools, and did not train responsible-gambling staff adequately. The penalty covered Apollo's Ontario brands, which include Grand Mondial.

Violations of six Registrar's Standards for Internet Gaming responsible gambling requirements: failed required at-risk player interventions, including one player who lost over C$2 million in under four months, an inadequate self-exclusion program, and insufficient loss and deposit limit tools.

Multiple breaches of the responsible gambling provisions in the Registrar's Standards for Internet Gaming, including failing to intervene with at-risk players (one player lost over C$2 million in under four months), an inadequate self-exclusion program, insufficient deposit, loss, and time limit tools, and staff who did not understand the operator's responsible gambling obligations. The penalty was issued against operator Apollo Entertainment Ltd and covers its Casino Rewards brands, including Yukon Gold.

Violations of five Registrar's Standards for Internet Gaming responsible gambling requirements (2.01, 2.11, 2.12, 2.14, 2.23): failed player interventions including one player who lost over C$2 million in under four months, inadequate self-exclusion and limit-setting tools, and staff RG training deficiencies.

Offered prohibited bets on all three Canadian Hockey League leagues (OHL, QMJHL, WHL), violating Standard 4.34 paragraph 15 of the Registrar's Standards for Internet Gaming, which bars betting on minor and junior sports.

Offered an uncertified game on its Ontario site, breaching Registrar's Standards for Internet Gaming 4.08 and 4.09 (games must be approved by the Registrar and certified by a registered independent testing laboratory). One of three operators penalized in a combined C$70,000 AGCO action.

Bunchberry Limited (ComeOn's Ontario entity) offered uncertified games on its Ontario site that were not approved by the Registrar nor certified by a registered independent testing lab, breaching Registrar's Standards for Internet Gaming 4.08 and 4.09. One of three operators in a combined C$70,000 AGCO action.

Breach of Standard 2.05 (Registrar's Standards for Internet Gaming): Crown DK CAN Ltd posted/aired multiple broad gambling inducements (boosted 2:1 odds) on TV and social media, May 19-31, 2022.

Penalty against Crown DK CAN Ltd, the operating entity Golden Nugget shares with DraftKings in Ontario, for breaching Registrar's Standard 2.05. The conduct was DraftKings-brand advertising of broad gambling inducements (boosted 2:1 odds) on TV and social media from May 19 to 31, 2022, before Golden Nugget launched in Ontario.

Violations of Standards 2.04 and 2.05: messaging implying higher bets raise win odds; advertising prohibited inducements (C$250K Launch Party contest, Bellagio bonus, Jimi Hendrix Free Spin Friday).

Penalty against operator BetMGM Canada Inc., before the Wheel of Fortune brand launched. Violations of Standards 2.04 and 2.05: messaging implying higher bets raise win odds, and advertising prohibited inducements (launch contest, bonuses, free spins).

Alleged breach of Standard 2.05 of the Registrar's Standards for Internet Gaming, namely advertising gambling inducements (e.g. GO train posters offering free play) in April 2022.