Updated June 19, 2026
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Data-checked · June 2026
JackpotCity logo
Ontario · live · 2022Alberta · pending · opens July 13, 2026AGCO OPIG1236392
Legal in Ontario since
July 2022
Established
1998
Parent group
Super Group (SGHC) Limited
Headquarters
La Corvee House, La Corvee, Alderney GY9 3TQ (Cadtree Limited registered office); Super Group HQ in Guernsey
Game studios
8
Min age
19+
Composite score
80
/ 100
high confidence
from 5 rating sources
as of June 17, 2026
Visit JackpotCity
Reviewed by Alex Savelle, Casino reviews editor · reviewed June 17, 2026
Our verdict

JackpotCity is a veteran Canadian casino brand with a recognizable name and a long-running tiered loyalty program. The library is on the smaller side at under 1,000 games, and the cautions are real: Casino Guru rates its terms as unfair, AskGamblers player scores are low, and Casinomeister has flagged deposit and account complaints. Payouts to e-wallets and Interac can be quick.

Best forPlayers who want a familiar brand and simple loyalty
Pros
  • Established brand with a tiered loyalty program
  • Quick e-wallet and Interac payouts, instant to 48 hours
  • Strong, heavily reviewed iOS app
  • No banking fees
Cons
  • Smaller library, under 1,000 games
  • Casino Guru rates the terms as unfair
  • Low AskGamblers player rating
  • Complaint history flagged on Casinomeister
3.6
our rating / 5
Ratings & reputation

What the rating sources say

Independent scores, each normalized to 100. Composite blends 5 of them.

casino.guru8.7/10 · 18 reviews
Safety Index · as of June 17, 2026
AskGamblers5.2/10 · 108 reviews
Player rating · as of June 17, 2026
Trustpilot3.7/5 · 895 reviews
TrustScore · as of June 17, 2026
Apple App Store4.51/5 · 20,101 reviews
App rating · as of June 17, 2026
Google Play4.1/5 · 967 reviews
App rating · as of June 17, 2026
Signals, derived from the data
Pros
  • RGC responsible-gambling accredited
  • 3 exclusive titles
  • Human live chat
  • 24/7 support
  • Closed-loop banking (payout to source only)
  • Low C$10 min deposit
  • Not blacklisted
Cons
  • Game counts unverified (no official figure)
  • Bonus terms not publicly advertised (Ontario rule)
  • 13,748 group black points (Casino Guru)
Games

Library & providers

Counts are operator-reported and unverified. Casinos publish no official figure.

950~
Total games
830
Slots
80
Live
80
Table
100
Jackpot
Demo playRTP publishedPer-game RTPExclusive titlesLive by OnAir Entertainment and Pragmatic PlayAvg RTP ~97% (review sources cite 97-98.21%; not published on official site)
Providers (8)
Games Global (Microgaming)Pragmatic PlayNetEntRed Tiger GamingOnAir EntertainmentApricotPlaytechBlueprint Gaming
Slot mechanics
HyperSpinsclassic 3-reelvideo slotsprogressive jackpot slotsSuper Scatter
Progressive jackpots
9 Pots of Gold HyperSpins
Exclusives
Jackpot City Gold BlitzClucking CrossToronto Maple Leafs Rising Rewards
Also offers
video bingoarcade/crash games (Aviator)instant winvariety games
Banking

Deposits, withdrawals & limits

Min deposit
C$10
Min withdrawal
C$50
Currencies
CAD
KYC / verification
Not disclosed; ID/documentation may be requested before first withdrawal
Closed-loopNo fees

No fee on withdrawals of at least $50

MethodDepWDMinPayoutMax withdrawal
VisaC$101–3 business days—
MastercardC$101–3 business days—
American ExpressC$101–3 business days—
Interac e-TransferC$10Instant–48 hours—
Apple PayC$10Instant–48 hours—
iDebitC$10Instant–48 hours—
MuchBetterC$10Instant–48 hours—
PayPalC$10Instant–48 hours—
Paysafecard–C$10——
Flexepin–C$10——
Citadel Instant Banking–C$10——
Bonuses

Welcome offer & promotions

Ontario bans public bonus advertising, so the operator only shows these terms after you sign in.

Welcome offer
Deposit match plus spins
100% up to C$1,600 + 10 free spins
on Mega Millionaire Wheel · 10 daily spins on Mega Millionaire Wheel (progressive, chance at CA$1M jackpot)
Min deposit
C$10
Wagering
35× on bonus
Expiry
7 days
Wagering period
30 days
Claim within
7 days
Code
None
Sourced from
Ontario (official site)

Structure: 100% match on each of first 4 deposits, up to CA$400 per deposit (CA$1,600 total)

Game weighting: slots 100%, some NetEnt games 50%, blackjack/video poker ≤10%

Excluded from wagering
sic bocrapsbaccaratcasino warred dog
No-deposit offer

No standard signup no-deposit bonus. Birthday bonus is a personalized no-deposit offer (7-day validity). Loyalty points are redeemable for no-deposit bonuses.

Ongoing
  • Daily Deals - personalized daily deposit bonus, refreshes every 24h
  • Hourly Wins - hourly prize drops, 50 bets = 1 ticket, 10 tickets = golden ticket for the CA$250,000 mega draw
  • Daily Streak - log in 7 consecutive days for mystery prizes
  • Bonus Wheel - spin for bonus credits, free spins, or loyalty points
  • Birthday Bonus - personalized no-deposit bonus, 7-day validity
  • Refer-a-Friend - CA$50 per referred friend, unlimited referrals
  • 200,000+ free spins distributed monthly via in-game rewards
Loyalty / VIP

Tiered loyalty program: Bronze → Silver → Gold → Platinum → Diamond → Prive (invite-only). 2,500 loyalty points are awarded on first deposit. Points are earned via real-money wagering and redeemable for no-deposit bonus credits and perks.

Platform & support

Apps, languages & help

Platform
Web + app
Devices
Desktop webiOS appAndroid appMobile web
iOS app Android app
Languages
English
Geolocation
GeoComply (player must be physically in Ontario)
Live chat · Human
Support
Live chatEmailPhone
Hours
24/7
Email
support@playersupportcenter.ca
Phone
1-888-378-1328
Trust & safety

Reputation, fairness & record

Casino Guru reputationFull review
Safety index
8/10 · High
Ontario-specific page cited around 8.8
T&C
Unfair
Complaints (own)
96
Complaints (group)
282
Black points (own)
10,252
Black points (group)
13,748
Flagged T&C clauses
  • Playing restricted games while wagering a bonus may forfeit the bonus balance
  • Detection of 'basic betting techniques' may result in confiscated winnings
  • Low-risk / low-margin play restrictions that can lead to confiscation of winnings
  • Six problematic clauses identified overall, and casino.guru concludes the T&Cs are unfair

Ownership · High: Part of Super Group; Ontario brand via Cadtree Ltd, broader operator Baytree Interactive Ltd. Sister brands Spin Casino, Ruby Fortune, Royal Vegas. Established 1998.

Safety checks
RGC accreditedNot blacklistediGaming Ontario licensed
  • eCOGRA: independent RNG/game fairness auditing and published payout percentages (Ontario site reports ~97.84% RTP)

Casinomeister: Not accredited

Responsible gambling

Ontario player protections

Province-wide safeguards every AGCO/iGO operator must provide.

Self-exclusion

iGaming Ontario BetGuard, province-wide cross-operator self-exclusion across all licensed operators + OLG, launched May 14, 2026 (periods up to 5 years).

Helpline

ConnexOntario: 1-866-531-2600, text 247247, connexontario.ca

Tools
deposit limitsloss limitstime-outsreality checksself-exclusionactivity log
Company

Who runs it

Legal name
Cadtree Limited
Operating entity
Cadtree Limited
iGO directory entity
Cadtree Limited
Parent group
Super Group (SGHC) Limited
Established
1998
Headquarters
La Corvee House, La Corvee, Alderney GY9 3TQ (Cadtree Limited registered office); Super Group HQ in Guernsey
Public company
Yes · NYSE: SGHC
Platform tech
Spin (Super Group multi-brand casino platform)
AGCO registration
OPIG1236392
Sister brandsSpin CasinoRuby FortuneRoyal VegasBetway
Sources & methodology

Every figure, cited

Confidence: High · composite formula v2 · 20 citations.

Primary sources (13)
JackpotCity (official)iGaming BusinessWikipediaOnlineCasino.caOnlineGambling.caJackpotCity.ca (official)Casino.caJackpotCity (official Ontario site)CoversJackpotCity OntarioGoogle PlayApple App StoreCasino.guru